Returns Policy

1. Digital Services Overview

Since we offer intangible digital services, such as website development, SEO, and related consulting, traditional “returns” do not apply. Instead, this policy outlines how we handle refunds, cancellations, and revisions.

2. Refund Eligibility

We aim to ensure complete customer satisfaction. However, due to the nature of digital services, refunds are only granted under specific circumstances:

• Service Not Rendered: If we fail to deliver the agreed-upon service within the specified timeframe and cannot resolve the issue.

• Major Defects: If the delivered service contains significant errors or defects that cannot be rectified within a reasonable time.

• Duplicate Payment: If you have been charged twice for the same service.

Refunds are not eligible in the following cases:

• If you change your mind after the service has commenced.

• If the service has been partially or fully delivered as per the agreement.

• If the issue arises due to unclear or incomplete instructions provided by you.

• If the service does not meet subjective expectations that were not explicitly outlined in the agreement.

3. Cancellation Policy

You may cancel a service at any time, but cancellation fees may apply depending on the stage of the project:

• Before Work Begins: Full refund (if payment was made in advance).

• During Active Development/SEO: A partial refund may be issued, minus the cost of work already completed.

• After Delivery: No refunds will be issued once the service has been fully delivered.

To cancel a service, please contact us at [email protected] with your order details.

4. Revision Policy

We offer revisions to ensure your satisfaction with the delivered service. The number of revisions and the timeframe for requesting them will depend on the specific package or agreement you purchased. Please refer to your service agreement for details.

• Revisions must be requested within 30 days of service delivery.

• Revisions will not be provided for changes outside the original scope of work.

5. Dispute Resolution

If you are dissatisfied with our service, we encourage you to contact us first to resolve the issue. We are committed to working with you to find a fair solution.

• Step 1: Contact us at [email protected] with details of your concern.

• Step 2: We will review your case and respond within 24 hours.

• Step 3: If we cannot resolve the issue, we may offer a full refund or additional services as compensation.

6. Contact Us

If you have any questions about our Returns Policy or need assistance, please reach out to us:

• Email: [email protected]

• Phone: [Your Phone Number]

7. Policy Updates

We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Effective Date: 02/21/2025